Terms and Conditions

1. Collection of Credit Score and KYC Details
1. Purpose: We collect credit scores and Know Your Customer (KYC) details to assess and verify the identity, financial standing, and credit-worthiness of our customers and potential customers for the provision of our financial services.
2. Consent: By using our website and submitting your credit score and KYC details, you consent to the collection, use, and storage of this information in accordance with our Privacy Policy.
3. Accuracy: You agree that the credit score and KYC details you provide are accurate, complete, and up-to-date to the best of your knowledge.
4. Authorization: You authorize us to verify the information provided and to obtain additional information from third parties, including credit bureaus, for the purposes outlined in these terms.
2. Use of Information
1. Confidentiality: We maintain strict confidentiality of your credit score and KYC details, except where disclosure is required by law or for the purposes specified in our Privacy Policy.
2. Security: We employ industry standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
3. Retention: We retain your credit score and KYC details only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
3. Disclosure of Information
1. Third Parties: We may disclose your credit score and KYC details to third parties, including our affiliates, service providers, regulatory authorities, and as required by law.
2. Marketing: We may use your information to send you marketing communications about our products and services, unless you opt out of receiving such communications.
4. Reference Call
1. Reference Verification & Follow-up: We may contact the references provided by you during the loan application process to verify your details. Additionally, in the event of non-payment or overdue installments, we may reach out to your references as part of our follow-up and recovery process.
5. BBPS Refund & Cancellation Policy

At CreditSea, we facilitate payments for services such as bill payments and postpaid transactions. Please note that CreditSea only acts as a payment facilitator, and the final processing of services is handled by the respective biller or service provider.

1. Service Scope

CreditSea currently supports the following services:

• Bill Payments
• Postpaid Payments

2. Cancellation Policy

Once a payment has been successfully processed through the CreditSea platform, transactions generally cannot be cancelled.

This is because payments are instantly forwarded to the respective biller or service provider for processing.

3. Failed Recharge / Payment Issues

In some cases, a transaction may show as successful on the payment side but the recharge or bill payment may fail at the service provider's end.

If such a situation occurs:

• The transaction will be automatically verified.
• The refund will be processed to the original payment source.
• Refunds are usually completed within 7–10 business days.

4. Refund Processing

If a transaction is eligible for a refund:

• The refund will be credited to the original payment method used during the transaction.
• Processing time may vary depending on the bank or payment gateway, but typically takes 2–3 business days.

5. Customer Support

If you believe a payment has failed but a refund has not been received within the specified timeframe, you can contact the CreditSea support team for assistance.

Please provide:

• Transaction ID
• Registered mobile number
• Payment details

This will help us investigate the issue quickly.

6. Important Notice

Users are advised to carefully verify bill details and payment information before confirming any transaction. CreditSea will not be responsible for incorrect payments made due to user error.

6. Loan Terms and Pricing Disclosure

CreditSea is a Lending Service Provider (LSP) and does not itself lend money. All loans are sanctioned and disbursed solely by our RBI-registered NBFC partners.

The applicable loan amount, interest rate, processing fee, repayment schedule, and Annual Percentage Rate (APR) are determined by the Partner NBFC based on the customer's eligibility, credit assessment, and internal underwriting policies.

The following ranges apply to loans offered through the CreditSea platform:

• Loan Amount: ₹5,000 to ₹2,00,000
• Loan Tenure: 6 to 60 months
• Interest Rate: 12% to 32.5% per annum (reducing balance)
• Processing Fee: Up to 5.1% of the principal amount plus applicable GST
• Maximum Annual Percentage Rate (APR): 30.15%

Before accepting any loan offer, customers will be provided with a Key Fact Statement (KFS) and Loan Agreement containing the exact loan amount, applicable interest rate, APR, processing fee, repayment schedule, foreclosure charges, penal charges, and all other applicable fees and charges. Customers are advised to review these documents carefully before accepting the loan.

7. Amendments
1. Modification: We reserve the right to modify these terms and conditions at any time without prior notice. The updated terms will be posted on our website, and it is your responsibility to review them periodically.
8. Governing Law
1. Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Raipur, Chhattisgarh, India.
9. Contact Us
1. Queries: If you have any questions or concerns about these terms and conditions or our privacy practices, please contact us at help@creditsea.com.

By using our website and providing your credit score and KYC details, you acknowledge that you have read, understood, and agreed to these terms and conditions and our Privacy Policy.